Hendrix Gardens

Privacy Policy

How Hendrix Gardens handles personal information

Hendrix Gardens respects your privacy. This notice explains how personal information is used when you contact us about garden and landscape design services or use this website.

Who is responsible for your information?

Hendrix Gardens is responsible for the personal information described in this notice. Our correspondence address is 5th Floor, 167–169 Great Portland Street, London W1W 5PF. You can contact us using the details on our Contact page.

Information we collect

When you make an enquiry, we may receive your name, contact details, location, project details and anything else you choose to tell us. If we work together, we may also hold project correspondence, site details, plans and information needed to provide our services.

How we use your information

We use this information to respond to enquiries, discuss and prepare proposals, manage projects, keep business records and meet legal obligations. We do not sell your personal information.

Our lawful reasons for using information

Depending on the circumstances, we process information to take steps towards a contract or fulfil a contract, to comply with legal obligations, or for legitimate business interests such as managing enquiries and keeping appropriate records. Where consent is required, we will ask for it.

Who we share information with

Information may be handled by trusted service providers who help operate our website, email, forms or business systems. Where necessary for your project, relevant information may also be shared with professional advisers, consultants or contractors. We only share what is reasonably needed and subject to appropriate safeguards.

Contact forms and third-party services

If an online form supplied by Jotform is used on this website, the information submitted will be processed through that service to deliver your enquiry. The website also uses third-party services to provide fonts and website functionality. Please see our Cookie Policy for further information.

How long we keep information

We keep enquiry information only as long as reasonably necessary to respond and manage any follow-up. Project and financial records may need to be kept longer for contractual, legal, tax or professional reasons. Retention periods depend on the type of information and applicable requirements.

International transfers

Some service providers may process information outside the UK. Where this happens, appropriate protections should be in place in accordance with UK data protection law.

Your rights

Under UK data protection law, you may have rights to access, correct or erase your personal information, restrict or object to certain processing, and request transfer of information in some circumstances. You may also withdraw consent where processing relies on consent. Contact us to make a request.

If you have concerns, you can also contact the Information Commissioner’s Office (ICO).

Changes to this policy

We may update this notice if our services, website or legal requirements change.

Last updated: 17 October 2026